Version January 2026 — Contractual document enforceable against the Client upon signature of the quote
These General Terms and Conditions of Sale (hereinafter “GTC”) govern all audiovisual, photographic, video, drone production services and related services provided under the trade name KEIG STUDIO, operated by the following entities.
During a transitional period, certain smaller-scale assignments may be invoiced directly by Gregory Nunez acting as a sole trader. The contracting entity is expressly stated on each quote. These GTC apply in full, regardless of the invoicing entity, whenever the assignment is carried out under the KEIG STUDIO trade name.
2.1. These GTC are intended to define the rights and obligations of the parties in connection with the services provided by Keig Studio to any natural or legal person (hereinafter “the Client”).
2.2. Unconditional acceptance. The signature of the quote, the payment of the deposit, or any commencement of execution of the assignment by Keig Studio implies the Client’s unconditional acceptance of these GTC in the version in force at the date of signature of the quote. The Client’s general purchasing conditions, where they exist, are expressly excluded unless otherwise agreed in writing and signed by a legal representative of Keig Studio.
2.3. Document hierarchy. In the event of any conflict between contractual documents, the following hierarchy applies: (1) signed quote and its annexes; (2) these GTC; (3) subsequent written exchanges signed by both parties.
2.4. Enforceability. These GTC are deemed known to the Client upon delivery of the quote. They are available at all times at keig-studio.com/cgv. Their incorporation by reference in the quote constitutes full enforceability, without the need to reproduce them in full on each commercial document.
3.1. Keig Studio acts as an audiovisual production agency. It undertakes a best-efforts obligation: it mobilises the technical, human, and creative resources necessary for the proper completion of the assignment as defined in the quote, in accordance with professional standards.
3.2. Keig Studio reserves the right to subcontract all or part of the assignment to trusted collaborators or service providers, under its supervision and responsibility.
3.3. Creative direction. The final output, photographic and videographic style, selection of retained takes, and post-production work fall within Keig Studio’s creative direction. The Client acknowledges having reviewed the Agency’s portfolio prior to signature and accepts the resulting editorial style.
The assignment is confirmed upon simultaneous receipt of:
The deposit is definitively retained by Keig Studio upon signature, in consideration of the date reservation, the allocation of human and material resources, and preparatory work already undertaken. It is non-refundable, except in cases of force majeure or cancellation by Keig Studio.
Costs incurred with external providers (studio rental, models, talent, long-distance travel, accommodation, specialist equipment rental, paid filming permits) must be paid in full by the Client prior to the start of filming, upon presentation of the corresponding quotes or invoices.
The balance of the assignment is due upon delivery of the finalised content, unless a different payment schedule is specified in the quote. No final file will be delivered without prior payment in full.
Any assignment booked less than forty-eight (48) hours before the start of execution is subject to full payment of the total amount including VAT before any work commences. In the absence of receipt of payment prior to the scheduled start of the assignment, Keig Studio reserves the right not to execute the assignment, without any compensation owed to the Client.
This article applies to any photography or video assignment for properties, hotels, yachts, holiday rentals, or commercial spaces.
Client obligations prior to the assignment:
Consequences of an unprepared location: if the location is not ready, if there are significant delays, if access is denied, or if conditions prevent the normal execution of the assignment, Keig Studio reserves the right to postpone, suspend, or interrupt the assignment. Costs incurred, travel undertaken, and time reserved will remain fully billable.
The following are excluded unless expressly stated in the quote:
Any additional request not communicated before the shoot may require a new visit and will be subject to additional billing.
5.1. Scope definition. The signed quote defines in an exhaustive and restrictive manner the following elements: duration of the assignment, location(s) covered, number of operators, expected deliverables, nature of the shots, and usage rights granted. Any element not expressly stated in the quote is deemed excluded from the scope.
5.2. Scope overrun. Any request that extends or modifies the initially validated scope will give rise to a supplementary billing amendment. The following are considered scope overruns, among others:
5.3. Adjustment procedure. In the event of a scope overrun, Keig Studio notifies the Client in writing. The Client has 24 hours to approve or reject the adjustment. In the absence of an explicit response within this period, continued execution of the assignment constitutes tacit acceptance of the billing adjustment.
5.4. Work performed outside scope without prior approval. In the event that Keig Studio performs services outside the agreed scope due to operational urgency or at the Client’s request on site, these services will be billed as of right after the assignment at the Agency’s current rate schedule.
5.5. Overtime. The assignment is limited to the duration specified in the quote. Any hour commenced beyond the agreed schedule is billed at the Agency’s hourly rate, with a 25 % surcharge after 8:00 PM, on Saturdays after 6:00 PM, and on Sundays and public holidays.
5.6. Unforeseen production costs. Unforeseen costs incurred on site in the direct interest of the assignment (parking, team meals during long events, additional access) are billed at actual cost upon presentation of receipts.
5.7. Verbal agreements and informal requests. Any verbal agreement, exchange via instant messaging (WhatsApp, SMS, social media), addition of services, or modification of the initial scope that has not been the subject of a written confirmation signed by both parties or a formalised amendment cannot be invoked against Keig Studio. Only the signed quote and written exchanges validated by both parties are contractually binding.
Indicative timelines are as follows:
Timelines run from the end of the shoot, subject to payments being up to date and the Client having provided the elements required for post-production. Keig Studio is not responsible for delays caused by late approvals or Client shortcomings.
Keig Studio selects the best takes according to its professional criteria. Files not selected, discarded, or deemed redundant do not form part of the deliverables and are not shared with the Client.
Raw files (RAW photos, video rushes, editing projects) remain the exclusive property of Keig Studio and do not form part of the deliverables. Their potential transfer is billed starting from:
Keig Studio retains source files for a period of twelve (12) months from the final delivery. Beyond this period, files may be deleted without notice. Retrieval of files upon request within the 12-month period is billed at EUR 150 excl. VAT per assignment.
The Client is entitled to two (2) minor retouching cycles included in the standard package. Minor retouching includes: slight cropping adjustments, minor colour correction, removal of a single incidental element. Beyond two cycles, any additional request is billed at EUR 80 excl. VAT per 30-minute cycle.
The Client is entitled to two (2) revision cycles, to be submitted in a grouped and comprehensive manner for each cycle. Included revisions cover: minor pacing adjustments, music changes from the proposed selection, subtitle corrections, minor colour adjustments.
The following are excluded and billed additionally:
All revision requests must be submitted within thirty (30) calendar days from the first delivery. After this deadline:
In the absence of written feedback from the Client within 15 days of the final delivery, the deliverables are deemed approved without reservation.
Each revision cycle must be submitted in writing to contact@keig-studio.com, in a grouped, complete, and exhaustive manner, by a single point of contact designated by the Client. Fragmented or contradictory requests are counted as additional cycles. Keig Studio has 7 to 14 working days to deliver the revised version.
In accordance with Spanish Law 3/2004 of 29 December on combating late payment in commercial transactions, any late payment automatically entails, without any prior formal notice:
Joint liability. Where an assignment is placed through an intermediary (event agency, communications agency, referrer), the intermediary who signed the quote remains jointly liable for full payment, regardless of whether the end client actually pays.
9.1. Ownership of rights. In accordance with the Spanish Intellectual Property Act (Royal Legislative Decree 1/1996), Keig Studio retains exclusive ownership of the copyright in all photographic and audiovisual works produced (economic rights and moral rights).
9.2. Licence granted to the Client. Unless otherwise stated in the quote, the licence granted to the Client covers non-exclusive, worldwide use on the Client’s own channels (website, social media, internal communications, press, sales materials) for a period of five (5) years from delivery.
9.3. Usage restrictions. Unless expressly stated in the quote, the Client may not:
9.4. Author credit. The Client undertakes, wherever possible, to credit Keig Studio (mention “© Keig Studio” or tag @keigstudio). This credit is mandatory for any press or media publication.
9.5. Agency’s right to promote. Unless an explicit confidentiality clause (NDA) has been signed by both parties, Keig Studio reserves the right to use images, videos, and the Client’s name for its own promotional purposes: portfolio, social media, press materials, award applications. The Client may request the removal of a specific image for legitimate reasons, without entitlement to compensation.
9.6. Image rights. It is the Client’s responsibility to obtain, before the shoot, written image rights authorisations from all persons who may be identifiable. Keig Studio shall not be liable for any dispute arising from the absence or inadequacy of such authorisations, and shall have a right of recourse against the Client in the event of a third-party claim.
A postponement is accepted once at no charge, provided it is notified more than 14 days before the scheduled shoot and the new date is set within 6 months. Any second postponement, or postponement with less than 14 days’ notice, incurs a charge of 30 % of the quote amount.
In the event of a major impediment on Keig Studio’s part (illness, accident, force majeure), the Agency undertakes to propose a replacement of equivalent quality or to refund the deposit in full without penalty.
Neither party shall be held liable in the event of force majeure as defined under Spanish law (natural disasters, armed conflicts, pandemics, restrictive administrative decisions, general strikes). The parties undertake to seek in good faith a postponement solution within 12 months. If no solution is found, the deposit is retained by Keig Studio as flat-rate compensation covering preparatory costs already incurred.
11.1. Insurance. Keig Studio holds Professional Liability insurance under the conditions described in Article 1.3 of these GTC.
11.2. Limitation of liability. Keig Studio’s total liability, for all damages combined, is strictly limited to the net amount excluding VAT invoiced for the assignment in question. Under no circumstances shall Keig Studio be liable for indirect damages, intangible losses, loss of opportunity, loss of profit, reputational damage, or commercial loss.
11.3. Exclusions of liability. Keig Studio is not liable for:
11.4. Data backup. Delivered content must be backed up by the Client. Keig Studio recommends a minimum of two copies on separate storage media. Keig Studio’s liability for file preservation expires upon the expiry of the 12-month period set out in Article 6.4.
12.1. Mutual confidentiality. Each party undertakes to treat as confidential the information exchanged in the context of the assignment, in particular strategic, commercial, financial, and technical information.
12.2. GDPR. Keig Studio processes the Client’s personal data in accordance with the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018. The privacy policy is available at keig-studio.com/mentions-legales/.
During the assignment and for a period of twelve (12) months following final delivery, the Client undertakes not to solicit, directly or indirectly, the employment or freelance collaboration of any Keig Studio collaborator encountered in the course of the assignment, without prior written consent from the Agency. Any breach of this clause will give rise to a flat-rate penalty of EUR 5,000, due as of right without the need for any prior formal notice.
Keig Studio reserves the right to amend these GTC at any time. The applicable GTC are those in force at the date of signature of the quote. Any subsequent amendment may not be invoked against assignments already confirmed.
15.1. These GTC are governed by Spanish law.
15.2. Any dispute relating to their interpretation or execution shall be submitted, following a prior amicable resolution attempt of at least 30 days, to the exclusive jurisdiction of the Courts of Barcelona (Spain).
15.3. Prior mediation. Before initiating any legal proceedings, the parties undertake to attempt mediation, where applicable through the mediation services of the Barcelona Chamber of Commerce.
If any provision of these GTC is declared null or unenforceable, the remaining provisions shall retain their full force and effect.